Last month, it was a Facebook Group of alumni from a college. The moderators wanted the group to remain purely professional. For 2 weeks, the members requested the moderators to reconsider this. Nothing. Then, one day, some members said, "Lets have another group which allows personal interaction." 2 days later, the original group allowed personal content and created another group for those looking for professional connections. It worked.
Today, it was a WhatsApp group. Someone was removed for 'breaking group rules'. This action led to people jumping to the rescue of the person recused, and some people also exited themselves. The moderator responded by adding his own friends to ensure that the overall group size does not fall.
Makes me wonder - Is #CommunityManagement a new essential leadership skill in our world?
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